Tugas Week 1 – Konsep Sistem Informasi – Porter’s, Competitive advantage at Dell Inc.

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Answer Section A and Section B!

Section A: Problem-Solving Activities

Apply Porter’s value chain model to Dell (www.dell.com). What is Dell’s competitive strategy? Who are Dell’s major competitors? Describe Dell’s business model.

Answers Section A:

1. What is Dell’s competitive strategy?

Answer :

The Outline Business Model From dell is Jump To with approach consumers. Dell gives freedom to consumers to review describes the computer specifications they need. According to dell Method Solution The husband is Effective And the process is efficient enough to review fulfill different consumer needs – different.

Dell’s are manufacturing sites in Brazil, China, Malaysia, Ireland, and the U.S.  Advantages of these locations are that some of them are low cost (Brazil, China, Malaysia and, relatively, Ireland), they have educated work forces that are highly productive, and they are near large regional markets.

1. Who are Dell’s major competitors?

Answer :

Competitors are currently dell Hp, Apple,Thosiba, Ibm, Microsoft, Acer, Lenovo and Sony.

1. Describe Dell’s business model ?

Answer :

• Primary activities
• Support Activity

Answer Descriptions :

Porter’s Dell Value Chain Model

Primary activities

• Inbound Logistics
• Operations
• Outbound Logistics
• Marketing & Sales
• Service

Dell did order the components of computers to various suppliers scattered throughout the world. Dell did not order them all at once in large quantities to supply the long term but the booking made within the adjacent and used repeatedly depending on the demand from consumers. This is because progress in the field of computer currently developing very fast. At the beginning of each worker has each task in assembling computer. However, this pattern has shifted to “Cell Manufacturing” in which a team of workers assigned to assemble the PC as a whole in accordance with consumer demand. The components that will be assembled into a computer before testing beforehand. Not a lot of customers requested that ordered PC must use the components of a particular brand. After going through the assembly process, the PC is sent to the Shipping Department. They do a complete inspection of the PC, do the packing and deliver the order to the consumer PC. Delivery usually takes three to five business days. This is in addition to Dell’s business to customer orders, Dell also do PC production to retail or reseller. Dell sells its products on the website and other companies working with Dell. Although the sales made by the other party, but the main target market from Dell is a direct-to-consumer, instead of leading to the company. Therefore, the dell very intensive Ikla-advertisements in various media, the TV, internet, media, etc. Dell also has been providing service and support to its loyal consumers.

 Support Activity

• Firm Infrastrukture
• Human Resources
• Technology Development
• Procurement

Through the Dell website invites consumers to provide ideas in order to improve the products that they produce. Dell has international standards for products such as ISO 9001: 2000. Various test the feasibility test is done to maintain the quality of the start component parts, assembly to final product. Dell fairly close cooperation with its suppliers. Dell wanted items ordered are components with high quality standards. Therefore dell using components such as processor, hard drive or modem from brand / brand that is well known. Central distributor of Dell suppliers are quite close to the company Dell. Therefore the delivery order or request order will be processed in a short time. Dell also put one of the workers of its suppliers in the company’s new product development needs. More than fifty percent of Dell workers placed to deal directly with consumers. Their workers are usually placed at the customer service dell to serve complaints or requests from consumers. Strategy Leading Dell Most of Dell’s production is the result of orders from consumers that the goods produced is definitely sold ·               Dell did order product components to suppliers not all at once in large quantities, but based on a lot of / at least the demand of consumers. Dell uses the components to assemble high quality products such as intel motherboard production and Windows software from Microsoft. Dell to ship the product to the whole world, and the process is relatively quick delivery. Dell has many service centers for handling complaints from consumers. In addition Dell also menyediakaan diagnostic tools online and onsite support team at Dell contractor. Dell provides online sales through its website by dividing the product into several categories such as business, student, gaming, design, etc. This is to enable customers to choose the products that suit their needs. In addition, consumers can also do custom for the product to be bought.

Section B: Case Study

Answers Section B:

1. Evaluate the advantages and disadvantages of outsourching work overseas.

Answer :

The Advantages of Outsourcing :

• Swiftness and Expertise.
• Concentrating on core process rather than the supporting ones.
• Risk-sharing.
• Reduced Operational and Recruitment costs.

The Disadvantages of Outsourcing

• Risk of exposing confidential data.
• Synchronizing the deliverables
• Hidden costs.
• Lack of customer focus.

1.b Evaluate the advantages and disadvantages of outsourching work in Dell Corp .

All advantages gained through supply chain management and logistics. By outsourcing, Dell does not carry risks connected to inventory such as obsolescence. Dell can maintain flexibility in its manufacturing, and Dell has lower coordination costs than if it were vertically integrated, producing its own parts. Outsourcing allows Dell to focus on what it does best.

Advantages

• Low labor cost
• High productivity of local workforce
• Important regional markets
• Dell prefers closest regional market to reduce shipping cost and increase the speed of delivery to customer.

Disadvantages

• Cultural differences
• Differences in accent
• It has to train the un-educated and unskilled lower cost labor in some countries

2. Strategy require are doing randy and wilburn, my answer :

Randy and wilburn can use requirement and model bussines same as dell, outsourcing.

Because with outsourcing they can analyst about future company successful.

Randy and wilburn can take require outsources because it enables  business model to be successful.

They can comparative advantage is in :

• Pricing
• customization and
• rapid order fulfillment

3. Explain how global outsourcing can be affect people to starting own bussines.

Outsourcing is an allocation of specific business processes to a specialist external service provider. Most of the times an organization cannot handle all aspects of a business process internally. Additionally some processes are temporary and the organization does not intend to hire in-house professionals to perform the tasks.

The most commonly outsourced streams of business include:

• IT outsourcing
• Legal outsourcing
• Content Development
• Web Design and MaintenanceRecruitment
• LogisticsManufacturingTechnical/Customer Support

Why global outsourcing can be affect people to starting own bussines ?

• Because, Low labor cost, High productivity of local workforce, Important regional markets

And can comparative advantages customization and rapid order fulfillment.

4. Would you like to be a Digital Nomad ? yes or no ?

May be yes, but in the future is no,  because I also ever to be a digital nomad, I ever working Programmer telecommute, I must know about time management its not easy, but for educations it’s oke because I can learning  anywhere, work anywhere and become a IT Consultant Professional.

References:

Rainer, R.K., & Cegielski, Casey G. (2013). Introduction to information systems 4^th edition, International Student Version, John Wiley&Sons, Page 8 and Page 58